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At Sports Interaction we are committed to protecting the privacy of your personal information. In this respect we have invested heavily in world class information management systems to keep your details encrypted and secure.

The information that we collect is used to provide you with the best online betting experience while mitigating any possible security risk. We take the issue of privacy seriously and we hope the following information gives you complete transparency regarding your rights, the information we gather, how we use it, and how to correct or change it.

Any reference to "Sports Interaction" within this Privacy Policy includes Sports Interaction and all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time.

Information we collect and how we use it

Sign Up Information

When you open an account with us, we ask you for:

  • your name
  • date of birth
  • address
  • email address
  • some financial information.

We ask for your name and address so that we can make payments to you via mail or courier.

We ask for your date of birth to ensure you are of legal gambling age.

Financial information that is collected is used to process deposits you make to your account.

Sports Interaction will process your sign-up information in order to allow you to access and make use of our website, participate in the services offered, administer your account and maintain our accounts and records. By collecting this information we hope to provide you with the best possible standard of service and also to ensure the fast and accurate payment of your winnings. If you close your account, Sports Interaction is under regulatory obligation to retain your information for not more than five (5) years. We don’t collect personal information that is not essential to the provision of these services.

Additional Personal Information

Sports Interaction may occasionally contact a player directly to acquire more information in order to validate an online transaction or to distribute winnings. This information includes but is not limited to:

  • age verification
  • address verification
  • financial verification.

In the event of a registration where we receive notice that a player submitted an inaccurate birth date (upon account creation) and is under the legal Age of Majority, we will immediately close their account and delete their personal information.

Sports Interaction may on occasion transfer your data for one or more of the following purposes:

  • the provision of betting services
  • customer service
  • administration of customers' accounts
  • the provision of customer transactions via your banking service provider
  • client identity and money laundering checks
  • risk management and mitigation
  • the provision of a seamless service between the customer's account and other Sports Interaction services which include but are not limited to online casino games and poker.

Sports Interaction may share customer information with third parties for security and fraud prevention purposes, the conduct of authorised games and if required for the administration or enforcement of law or regulations. Our intention is always to create a safer online environment which enhances the customer experience.

Cookies and IP Addresses

We use cookies to track who, how and when players use the site in order to deliver relevant regional and personal information. Cookies contain information volunteered by the player.

A cookie placed by Sports Interaction can only be accessed by Sports Interaction and contains information volunteered by the user, such as their name or user identification number for both player protection and risk mitigation purposes.

Sensitive information is encrypted for security purposes and no information is ever shared with third parties.

There are two types of cookies:

1. First Party cookies:
These are cookies set and used by Sports Interaction only to execute basic site and account functions and improve the customer experience.

There are two types of first party cookies.

  • Session cookies: These are used to allow a user login to the site. Without them a user session cannot be maintained securely and the site is unusable.
  • Other Cookies: These have an expiration date and are used by Sports Interaction to enable customized site content and user preferences.

2. Third party cookies:
These are cookies used by Sports Interaction for compliance, security and site analysis which are set by a few chosen partners. This information is statistical and anonymous. This information is not used for behavioural advertising purposes.

Our security cookies reduce fraud and enable us to run a more efficient and safe site.

Security

Sports Interaction recognizes the importance of keeping customer details and payment information safe.

Our systems and processes are annually audited and comply with the toughest security industry standards to prevent customer information from being compromised.

Some of our measures include:

  1. Being Norton secured. Norton is the World's leading Certificate Authority for Secure Socket Layer (SSL) encryption. SSL is a protocol for secure communication over the internet. Being Norton secured ensures all customer transactions with our site are encrypted to the very highest security levels. Norton is the Certificate Authority for forty of the world's largest banks and 95% of Fortune 500 companies.
  2. Annual assessments for compliance with the Payment Card Industry Data Security Standard (PCI DSS), a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard helps prevent credit card fraud through increased controls around how we store and use customer data.
  3. Using only Federal Information Processing Standards (FIPS) compliant cryptography systems to encrypt customer data. FIPS are U.S. government computer security standards which specify the requirements for systems used to encrypt customer data. Our systems meet the highest FIPS standards so that sensitive data customer data remains unreadable to anyone who does not have permission to access it, including our employees.

Links

The Sports Interaction site contains links to a limited number of other sites. We are not responsible for the privacy practices or the content of such web sites but we do endeavour to choose these referrals wisely.

Updating and Changing Information

You can also update or change information previously provided to us by clicking here

Account Information

Sports Interaction respects your privacy and will not report any information relating to members' accounts, winnings or losses to any government agencies. It is, therefore, your own responsibility to report any winnings to your respective authorities if this is applicable in your country.

Disclosure

Your personal information may, for the purposes described above, be transferred or disclosed to any Sports Interaction company or, subject to appropriate agreement with third parties, for the processing of that personal information on our behalf. Sports Interaction may, from time to time, retain third parties to process your personal information for the purposes listed above and such processing will be governed by a contract in the form required by law.

In circumstances where we deem it appropriate, your personal information may be disclosed to any regulatory authority (whether at the request of such authority or otherwise) which has issued Sports Interaction with a gambling operating licence. By agreeing to this policy, by use of the Sports Interaction site or otherwise, you agree that Sports Interaction may store and use historical data relating to you and your account(s) for the purposes outlined in this policy.

Right to Change Internet Privacy Statement

Sports Interaction reserves the right to change the Privacy Policy including altering the purposes for which it processes your personal information at any time. In the event that Sports Interaction considers it appropriate to make any such change, the Privacy Policy will be updated and posted on our site. Your continued use of the site will constitute acceptance of those changes. Changes will be effective immediately upon posting.

Complaints

The protection of your personal information is regulated and audited under the rules of the Kahnawake Gaming Commission.

For a copy of the Commission's Rules and Regulations covering Player Protection andPrivacy please visit: https://www.gamingcommission.ca/docs/RegulationsConcerningInteractiveGaming.pdf

For independent certification of our compliance with KGC rules and regulations please visit: https://certificates.gamingcommission.ca/KGCCertificates.aspx?id=05eedd86-1db5-45f1-bcfc-3aea130c1bad

For independent certification of our compliance with Payment Card Industry Data Security Standards compliance please visit: http://www.sportsinteraction.com/inc/docs/sportsbook/PCI.pdf

If you have a complaint regarding Sports Interaction and your data privacy please contact:

Kahnawake Gaming Commission, P.O. Box 1799, Kahnawake, QC J0L 1B0, Canada
Tel: 1 450 635 1076
Fax: 450 635 1139
Email: complaints@gamingcommission.ca

Spam Policy

Sports Interaction Spam Policy

All members of Sports Interaction will only receive promotional emails from Sports Interaction if they have opted in to receive such emails. These promotional emails will only relate to Sports Interaction. Sports Interaction does not provide its clients' email addresses to any third party at any time. If a client wishes to stop receiving promotional emails, news, and updates, they can opt out at any time by changing their settings on their 'My Account' page.

User Consent

By providing your personal information and registering with us or logging on with us when you enter our website, you explicitly consent to Sports Interaction processing and disclosing your personal information for the purposes set out in this policy, or as otherwise provided in accordance with the Terms and Conditions. If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows then you may do so by referring to the "Opting Out" section of our Privacy Policy. Telephone calls and betting data relating to users will be recorded and may be actively monitored for which purposes all users hereby consent.

Opting Out

You can unsubscribe from email announcements at any time. To unsubscribe from any special offer mailers, simply login to your account, change your personal preferences under 'Personal Options', or alternatively send an email via http://www.sportsinteraction.com/support/.

Our site also provides users with the opportunity to opt-out of receiving communications from us at the point of signing up. However, if at any time you wish to indicate that you never want to receive communications from us, then simply contact us via 'Personal Options' under 'My Account' or contact our customer service team at http://www.sportsinteraction.com/support/.

Contact

If you have any questions about our Privacy Policy or the collection, use, disclosure, or retention of personal information by Sports Interaction or its service providers, please contact our Security Department as follows:

Sports Interaction
Attention: Head of Security
Address: 2006 Old Malone Road, P.O. Box 1539, Kahnawake, QC, J0L 1B0
Email: http://www.sportsinteraction.com/support/
Tel: +1 450 635 5575

Complaints

The protection of your personal information is regulated and audited under the rules of the Kahnawake Gaming Commission.

For a copy of the Commission's Rules and Regulations covering Player Protection andPrivacy please visit: https://www.gamingcommission.ca/docs/RegulationsConcerningInteractiveGaming.pdf

For independent certification of our compliance with KGC rules and regulations please visit: https://certificates.gamingcommission.ca/KGCCertificates.aspx?id=05eedd86-1db5-45f1-bcfc-3aea130c1bad

For independent certification of our compliance with Payment Card Industry Data Security Standards compliance please visit: http://www.sportsinteraction.com/inc/docs/sportsbook/PCI.pdf

If you have a complaint regarding Sports Interaction and your data privacy please contact:

Kahnawake Gaming Commission, P.O. Box 1799, Kahnawake, QC J0L 1B0, Canada
Tel: 1 450 635 1076
Fax: 450 635 1139
Email: complaints@gamingcommission.ca

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